DELIVERING WED, FRI - SUN | 11am - 6pm
DELIVERING WED, FRI - SUN | 11am - 6pm
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FAQ

Our Cakes

Do you make custom cakes?

We sure do! Please fill out the form below and we will get back to you as soon as possible.

https://forms.gle/BYheLFVzdymZYhdeA

Please note, when filling out our custom cake form we will need to approve the cake text. We want to be super original and steer away from "Happy Birthday" or "Happy Anniversary". 

How should I store my cake?

Ideally, you should eat your cake as soon possible (shouldn't be too hard, right?) but if you can't enjoy it on the day of delivery here is what you should do!

If you are going to eat the cake 1-2 days after delivery, you should store the cake in the fridge in its original packaging. To ensure the cake is as delicious as when you first received it, take it out of the fridge approx. 1-2 hours before consumption or until it's at room temperature. Keep the cake in a cool room and do not leave the cake in direct sunlight! :)

How big is a lunchbox cake?

Our lunchbox cakes are 10cm in diameter. This is the perfect size for 1-2 people.

What flavours do you offer?

Currently, our flavours include Chocolate, Vanilla, Red Velvet and Caramel. Stay tuned for exciting new flavour-ways and monthly specials!

Do you offer gluten free, sugar free or vegan friendly cakes?

We currently do offer a Gluten free option! However at the moment we do not offer sugar free or vegan options on baby cakes.

 

Do the cakes contain nuts?

Our cakes contain eggs, gluten, dairy, and traces of nuts. Please contact us if you have any further questions.

 

Are your cakes halal friendly?

Our cakes are halal friendly! They do not contain alcohol or animal gelatine.

Ordering

Can I add a message if the cake is for a friend?

Yes! All our cakes come with a little card which can fit 1-2 sentences of writing. 

How will my friend know the cake is from me?

By filling out the personalised note option before adding to cart, you can let your friend know the cake is from you! We do not disclose any personal or billing information, so don't forget to include a card to ensure your friend knows the suprise is from you!

Can I send a cake anonymously?

We do not disclose any of your personal information to the cake recipient. Therefore, if you would like to remain anonymous, simply do not include a personalised message.

When is the cut off for ordering a cake?

We require at least 48 hours notice for placing a cake order for a baby cake - unless we are sold out prior. For a bigger size, please ensure to book it in minimum 1 week in advance.

Contact us at casadolcedesserts@gmail.com if you require an urgent order and we will do our best to accomodate your request.

What if I need a cake the next day?

If you require an urgent cake, simply send us an email to casadolcedesserts@gmail.com .  We will do our best to accomodate your order. The rush order will cost an additional $10.00. Plus any additional express delivery fees.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at casadolcedesserts@gmail.com . Don't forget to check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there!

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start whipping up your cake - so should you need to cancel please contact us within 24 hours of placing your order.

We do not refund orders based on change of mind. Contact us at casadolcedesserts@gmail.com for further information.

Can I alter my order?

Of course! We understand decisions are hard especially when it comes to having the cakes reach absolute deliciousness. Send your changes over to  casadolcedesserts@gmail.com 48 hours before scheduled delivery.

 

Pick up & Delivery

How much does delivery cost?

 

Delivery Radius Delivery Fee
Within 12km $14.99
Within 25km $22.99
Within 50km $32.99

What areas do you deliver to?

We offer contactless delivery to all Sydney Metropolitan areas within a 50km radius of Croydon Park.

Can I get my order delivered at a specific time?

Our delivery partner give us a broad window of 11am - 6pm.

Alternatively, they have a morning window which is from 9am - 1pm at an aditional $3.99. They also offer an afternoon delivery from 1pm - 5pm at an additional $3.99. Contact us if you would like to have one of these options.

Where is pick up?

We offer contactless pick up for all our cakes in Croydon Park. The address will be sent to you after your order has been placed.

Picking Up My Cake

We take pride and are so careful with all our cakes! When we hand them over to you, they will be in perfect condition. We recommend checking your cake before you leave our premises as we are not liable for any damage that may occur once the cake is in your care. 

Never place a cake on your car seat during transportation. Transport them on a flat and secure surface.

 

When will my order arrive?

Your order will arrive on the delivery date you choose! Your cake will be delivered anytime between 11am - 6pm.

Can I track my order?

Our trusted third party delivery service will be delivering straight from our humble HQ to ensure absolute freshness. While we can’t provide an exact tracking just yet, we assure you that our team will be treating your cake with absolute love and care and it will get to you within the estimated time frame.